Refund and Return Policy for Jobsaliz.com

Effective Date: December 5, 2024

At Jobsaliz, we aim to provide high-quality barista tools and accessories to meet your needs. If for any reason you are not completely satisfied with your purchase, we are here to help you through our Refund and Return Policy.

Please carefully review the terms of this policy to ensure that you understand our return and refund procedures. By making a purchase on www.jobsaliz.com, you agree to abide by the terms outlined below.

1. Return Eligibility

You can return an item within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in the same condition that you received it.
  • The product must be in its original packaging.
  • A receipt or proof of purchase is required to process the return.

Certain items are non-returnable, including:

  • Gift cards
  • Customized or personalized items
  • Items marked as final sale or clearance

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact Our Customer Support Team: Reach out to us via email at info@jobsaliz.com or call our customer service at (860) 283-4477. Please include your order number, item(s) being returned, and the reason for return.

  2. Return Authorization: After receiving your return request, our team will issue a Return Authorization (RA) Number. This number must be included in your return package to help us process your return quickly.

  3. Return Shipping: Once you have the RA number, carefully repackage the item(s) and send it back to the address provided in the return instructions. The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

  4. Return Address: Jobsaliz Returns 244 Lake Plymouth Blvd Plymouth, Connecticut (CT), 06782

Please note: We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75 to ensure that the item reaches us safely.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be issued to your original payment method within 7 to 10 business days.

Refunds will be issued for the following:

  • The cost of the product(s) purchased.
  • If the return is due to a damaged or incorrect item, we will cover the cost of return shipping.

Please Note: Original shipping fees are non-refundable, and you are responsible for the return shipping costs unless the item was defective or damaged upon arrival.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please follow the steps below:

  1. Contact Us Immediately: Notify us within 7 days of receiving the product by emailing info@jobsaliz.com or calling (860) 283-4477. Provide photos of the damage or defect along with your order details.

  2. Return Shipping: If the product is defective or damaged, we will provide you with a prepaid return shipping label and cover all shipping costs.

  3. Replacement or Refund: Once the item is returned, you can choose between receiving a full refund or a replacement product, depending on your preference and product availability.

6. Restocking Fees

In some cases, a restocking fee of up to 15% of the item’s price may apply, depending on the condition of the returned product. This fee will be deducted from your refund amount.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, so cancellations must be made before the order has been shipped. Once an order has been shipped, it cannot be canceled, but you can still initiate a return once the product arrives.

8. Non-returnable Items

The following products are non-returnable:

  • Customized or personalized items
  • Gift cards
  • Clearance or sale items (unless defective)

Please Note: Items returned without prior approval or after the return window has expired may not be eligible for a refund.

9. Shipping Fees

  • Shipping fees are non-refundable, except in cases where we have made an error in processing your order (e.g., sending the wrong item or a defective product).
  • If you return a product, you are responsible for the return shipping costs unless the item was damaged or defective.

10. International Orders

For international customers, please note:

  • Return shipping for international orders must be paid by the customer.
  • Refunds will be processed in USD, and the exchange rate may affect the refund amount based on the currency conversion.
  • Please check with your local customs office for any additional taxes or fees that may apply to international returns.

11. Privacy and Data Protection

When you initiate a return, we may need to process your personal data, such as your name, address, and order details, to complete the return process. All personal data will be handled in accordance with our Privacy Policy.

12. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, feel free to contact us:

We are committed to resolving any issues you may have and ensuring your satisfaction with our products.

13. Policy Changes

Jobsaliz reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed about our refund and return procedures.